Nagabhai Privacy Policy — Your Data, Our Responsibility

Nagabhai (nagabhai.click) is an online betting and gaming platform based in Bangladesh. We take the privacy of our users seriously and handle it responsibly. This Privacy Policy ("Policy") explains how nagabhai collects, uses, stores, and protects personal information.

This policy applies to:

• Applicable to users of the nagabhai website and mobile version.
• Applicable to both registered members and unregistered visitors.
• For anyone who contacts Nagabhai through any channel.

By using our services, you consent to the processing of your information as described in this Privacy Policy. To view our full Terms & Conditions, Terms & Conditions View Page.

Nagabhai collects only the information necessary to provide its services. A detailed breakdown by category is listed below:

2.1 Identity Information

• Full name and nickname.
• Date of birth (for age verification).
• Mobile number and email address (where applicable).
• National ID or passport details (for higher-level verification).

2.2 Financial Information

• Payment method details (bKash/Nagad/Rocket number — but not the full PIN).
• Transaction history and amounts.
• Deposit & withdrawal records.

2.3 Usage Data

• Betting history and patterns.
• Login time, IP address, and device information.
• How long and where you spend time on the platform.

Nagabhai collects information in several ways — some directly from you, and some automatically.

Nagabhai uses the data it collects solely for defined purposes. There are no hidden agendas — every use is disclosed here.

• Account Management: Registration, login, and identity verification.
• Service Provision: Betting, payment processing, and transaction execution.
• Security: Fraud detection, anti-money laundering, and account security.
• Customer Support: Resolution of your questions and complaints.
• Platform Improvement: Analysing usage patterns to improve your experience.
• Legal Obligation: Compliance with applicable laws and regulatory requirements.
• Responsible Gaming: Monitoring addiction risk and providing support.

Your data is never used for advertising campaigns, shared with marketing third parties, or used for any other commercial purpose.

Nagabhai does not sell your personal information. However, your data may be shared in the following limited circumstances:

5.1 Payment Processors

BKash, Nagad, and other payment providers receive limited information necessary to process transactions. They operate under their own independent privacy policies.

5.2 Legal Obligation

We may be required to disclose certain information in response to a court order, government investigation, or other legal obligation. In such cases, we will make every effort to notify you where possible.

5.3 Fraud & Security

In cases of suspected financial crime, money laundering, or identity fraud, relevant information may be shared with the appropriate authorities.

The Nagabhai website uses cookies. Cookies are small data files stored in your browser that help improve your experience.

Types of cookies we use:

• Essential Cookies: Login sessions and security tokens — the site cannot function without these.
• Performance Cookies: Page load times and error monitoring — used to improve the site.
• Preference Cookies: Remembering your language and preference settings.

You may disable cookies through your browser settings, though some features may not function properly as a result. nagabhai does not use third-party advertising cookies.

Nagabhai does not retain your data indefinitely. A specific retention period is defined for each category of information.

• Account Information: For the duration of the active account and 5 years after closure (as required by law).
• Transaction Records: 7 years (as required by financial regulatory rules).
• Customer Support Conversations: 3 years.
• Log & Session Data: 12 months.
• KYC Documents: 5 years after account closure.

After the applicable retention period, data is automatically deleted or securely anonymized.

You have several important rights regarding your information at Nagabhai:

Nagabhai uses industry-standard security technologies to protect your information:

• 256-bit SSL TLS Encryption: All data transmissions are encrypted.
• Firewall Protection: Prevention of unauthorized access.
• Regular Security Audits: Vulnerabilities are identified and resolved.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Restricted Staff Access: Only authorized personnel have access to specific data.
• Data Backup: Secure, encrypted backup systems.

That said, no transmission over the internet can be guaranteed 100% secure. We also encourage you to use a strong password and take care to keep your account secure.

Nagabhai strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age verification is mandatory at registration.
• Age verification via ID may be required in cases where there is reasonable suspicion.
• Any data collected from a minor will be deleted immediately.

If a parent or guardian discovers that their child has created an account on nagabhai, please notify us immediately. We will promptly close the account and delete all associated data. Responsible Gaming You can find more information on the page.

Nagabhai may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be revised.
• Registered users will be notified of any significant changes.
• Continued use of our services after any changes takes effect will be considered acceptance of the updated policy.

We recommend checking this page regularly.

For any privacy-related questions, complaints, or requests, please contact us:

• Email: privacy@nagabhai.click
• General Support: support@nagabhai.click
• Live Chat: Available 24/7 — log in to the platform to access.
• Response Time: Usually within 24–48 hours.

Our support team speaks Bangla and is ready to help resolve any privacy-related concerns you may have.

This Privacy Policy was last updated on 1 January 2026.